Try for free, scale as you grow

Free

$0

per month
Start 7-day free trial

Tailored for curious individual beginning to explore advanced tools.

line
mark

Limited to free data

mark

1 Seat

mark

Limited features

mark

30D date intervals

Starter

$49

.99
per month
Start 7-day free trial

Suited for serious individuals seeking comprehensive analytics and expanded search capacity.

line
mark

50k search credits

mark

50k message credits

mark

1 Seat

mark

All features & tools

mark

1D, 7D, 30D date intervals

Growth

$749

.99
per month
Start 7-day free trial

Designed for larger teams needing more usage and priority assistance.

line
mark

300k search credits

mark

300k message credits

mark

5 Seats

mark

All dashboards & tools

mark

All date intervals

mark

Priority email support

Free

$0

per month
Start 7-day free trial

Tailored for curious individual beginning to explore advanced tools.

mark

Limited to free data

mark

1 Seat

mark

Limited features

mark

30D date intervals

Starter

$39

.20
per month

$49

99
per month
SAVE 20%
Start 7-day free trial

Suited for serious individuals seeking comprehensive analytics and expanded search capacity.

mark

50k search credits

mark

50k message credits

mark

1 Seat

mark

All features & tools

mark

1D, 7D, 30D date intervals

Growth

$599

.20
per month

$749

99
per month
SAVE 20%
Start 7-day free trial

Designed for larger teams needing more usage and priority assistance.

line
mark

300k search credits

mark

300k message credits

mark

5 Seats

mark

All features & tools

mark

All date intervals

mark

Priority email support

Enterprise

Contact us to get a wallet analytics solution tailored to your organization.

Get in touch
mark

Custom quotas and seats

More usage for accelerated discovery and analysis.

mark

Shared Slack or Telegram

Dedicated assistance for project launches.

mark

Custom queries

Specialized insights crafted per request.

mark

Pay with crypto

Extend your payment versatility using tokens.

*All of the packages auto-renew at the end of the subscription period. You can canel anytime and keep access until the end of your subscription period. If you cancel before your free trial ends, your credit card will not be charged.

Usage

Premium data

Discover over 50 premium and insightful metrics from Bello, designed to offer a new perspective in understanding wallet activities.

Premium data
mark
mark
Limited to free data

Limited access to date intervals

Free plans provide data access for the last 30 days.

mark
mark
mark

Search credits

Our plans are flexible, using a credit-based system. Each credit covers one wallet searched and one message sent to a wallet.

Search credits
mark
mark
mark
50,000
mark
150,000
mark
300,000

Message credits

Each credit covers one wallet searched and one message sent to a wallet.

Message credits
mark
mark
mark
50,000
mark
150,000
mark
300,000

Seats

The number of user licenses available for accessing Bello per account.

Seats
mark
mark
1
mark
1
mark
2
mark
5

Core features

Single search

Search for and analyze an individual contract.

Single search
mark
mark
mark
mark
mark

Custom search

Search and analyze bulk cohorts across multiple blockchain networks.

Custom search
mark
mark
3 cohorts per search

Limited to 3 cohorts per search

Free plans have a limitation on the number of cohorts you can include in a custom search. For instance, including three different NFT contracts in one search counts as three cohorts.

mark
mark
mark
Batch wallet uploads
mark

Batch wallet uploads

Enables users to search and analyze bulk wallets across multiple blockchain networks.

mark
mark
mark
mark
Date intervals
mark

Date intervals

Specify time ranges for data analysis.

mark
30D

Limited access to date intervals

Free plans provide data access for the last 30 days.

mark
1D, 7D, 30D
mark
All intervals
mark
All intervals
Segments
mark

Wallet segmentation

Filter wallets by offchain and onchain criteria.

mark
mark
mark
mark
AI interest profiles
mark

AI interest profiles

Discover AI-powered interests on wallets measured by what they collect onchain.

mark
Limited to free data

Limited access to AI interest profiles

Free plans have access to NFT interest profiles, but event interest profiles are not available.

mark
mark
mark
Personalized insights
mark

Personalized insights

Unlock unique recommendations tailored to your searches.

mark
Limited to free data

Limited access to free personalized insights

Free plans provide insights exclusively from dashboards available in the complimentary offering.

mark
mark
mark
Export
mark

Export

Download wallet segments and raw data from dashboards.

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mark
mark
mark

Dashboards

Business
Business

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Revenue
what

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited
Limited to free data

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

mark
mark
mark
Loyalty
what

Loyalty

Insights showing community behavior, retention rates, and churn metrics, providing a measure of community loyalty and engagement.

Limited
Limited to free data

Limited access to loyalty dashboards

Free plans limit the range of metrics displayed in loyalty dashboards.

mark
Mark
mark
Volume
what

Volume

Insights showing total sales volume across primary and secondary markets, highlighting top contributing wallets.

mark
mark
Mark
mark
wallets
Wallets

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Wallet breakdown
what

Wallet breakdown

Insights showing net worth and wallet age, token breakdown, and token liquidity, offering a comprehensive analysis of wallet holdings and token distribution.

Limited
mark
Mark
mark
Assets in common
what

Assets in common

Insights showing shared NFTs and ERC-20 tokens among wallets to pinpoint like-minded communities for marketing and collaboration.

Limited
Limited to free data

Limited access to assets in common dashboards

Free plans limit the range of metrics displayed in assets in common dashboards.

mark
Mark
mark
behavior
Behavior

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Recently purchased
what

Recently purchased

Insights showing the most popular NFT contracts minted.

Limited
Limited to free data

Limited access to recently purchased dashboards

Free plans limit the range of metrics displayed in recently purchased dashboards.

mark
Mark
mark
Activity heat map
what

Activity heat map

Insights showing the most active times and days wallets are online.

Cross
mark
Mark
mark
Pricing insights
what

Pricing insights

Insights showing purchasing behavior and pricing sensitivity.

cross
mark
mark
mark
interests
Interests

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

NFT interests
what

NFT interests

AI-powered insights showing interests profiles around NFTs collected.

mark
mark
mark
mark
Event interests
what

Event interests

AI-powered insights showing interests profiles and geographic locations around in-person and virtual events attended.

cross
mark
mark
mark
socail
Social

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Twitter (X) handles
what

X (Twitter) handles

Get access to a database of over 100k X (Twitter) profiles linked to wallet addresses).

cross
mark
mark
mark
Lens Protocol
what

Lens Protocol

Insights around wallet activity on web3 social networks like Lens Protocol.

Limited
Limited to free data

Limited access to Lens Protocol dashboards

Free plans limit the range of metrics displayed in Lens Protocol dashboards.

Mark
mark
mark
POAP
what

POAP

Insights around POAPs collected and geographic locations of in-person and virtual events attended.

cross
Mark
mark
mark

Support

Format
what

Format

Different plans have access to different level of documentation and customer support.

mark
Documentation
mark
Documentation
mark
Email
mark
Email
Priority
what

Priority

Get priority support for your team’s most urgent questions.

mark
mark
mark
Normal response
mark
Priority response

Networks

ethereum
Ethereum
what

Ethereum

Discover insights on Ethereum

mark
mark
mark
mark
poap
POAP
what

POAP

Discover insights on POAP.

mark
mark
mark
mark
polygon
Polygon

Polygon

Discover insights on Polygon.

what
Coming soon
optimism
Optimism

Optimism

Discover insights on Optimism.

what
Coming soon
base
Base

Base

Discover insights on Base.

what
Coming soon
arbitrum
Arbitrum

Arbitrum

Discover insights on Arbitrum.

what
Coming soon
zora
Zora

Zora

Discover insights on Zora.

what
Coming soon
linea
Linea

Linea

Discover insights on Linea.

what
Coming soon
bnb
BNB

BNB

Discover insights on BNB.

what
Coming soon
Show all features
down icon

Usage

Premium data

Discover over 50 premium and insightful metrics from Bello, designed to offer a new perspective in understanding wallet activities.

Premium data
mark
Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Search credits

Our plans are flexible, using a credit-based system. Each credit covers one wallet search and one message. You can customize your plan with add-ons for extra integrations, seats, and credits to match your needs.

Search credits
Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

50,000
Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

150,000
Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

300,000

Message credits

Each credit covers one wallet search and one message. You can customize your plan with add-ons for extra integrations, seats, and credits to match your needs.

Message credits
Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

50,000
Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

150,000
Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

300,000

Seats

The number of user licenses available for accessing Bello per account.

Seats
Free

Ethereum

Discover insights on Ethereum

1

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

1
Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

2
Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

5

Core features

Single search

Search for and analyze an individual contract.

Single search
Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Custom search

Search and analyze bulk cohorts across multiple blockchain networks.

Custom search
Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

3 cohorts per search

Limited to 3 cohorts per search

Free plans have a limitation on the number of cohorts you can include in a custom search. For instance, including three different NFT contracts in one search counts as three cohorts.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Batch wallet uploads

Batch wallet uploads

Enables users to search and analyze bulk wallets across multiple blockchain networks.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Date intervals

Date intervals

Specify time ranges for data analysis.

Free

Ethereum

Discover insights on Ethereum

30D

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

1D, 7D, 30D
Team

Ethereum

Discover insights on Ethereum

1D, 7D, 30D
Growth

Ethereum

Discover insights on Ethereum

1D, 7D, 30D
Segments

Wallet segmentation

Filter wallets by offchain and onchain criteria.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

AI interest profiles

AI interest profiles

Discover AI-powered interests on wallets measured by what they collect onchain.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to AI interest profiles

Free plans have access to NFT interest profiles, but event interest profiles are not available.

Starter

Ethereum

Discover insights on Ethereum

Limited access to AI interest profiles

Free plans have access to NFT interest profiles, but event interest profiles are not available.

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Personalized insights

Personalized insights

Unlock unique recommendations tailored to your searches.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to free personalized insights

Free plans provide insights exclusively from dashboards available in the complimentary offering.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Export

Export

Download wallet segments and raw data from dashboards.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Dashboards

Business

Revenue

Dashboards showing earnings generated by secondary royalties.

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Revenue

Revenue

Dashboards showing earnings generated by secondary royalties.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to revenue dashboards

Free plans limit the range of metrics displayed in revenue dashboards.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Loyalty

Loyalty

Insights showing community behavior, retention rates, and churn metrics, providing a measure of community loyalty and engagement.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to loyalty dashboards

Free plans limit the range of metrics displayed in loyalty dashboards.

Starter

Ethereum

Discover insights on Ethereum

Limited to 3 cohorts per search

Free plans have a limitation on the number of cohorts you can include in a custom search. For instance, including three different NFT contracts in one search counts as three cohorts.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Volume

Volume

Insights showing total sales volume across primary and secondary markets, highlighting top contributing wallets.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Wallets

Revenue

Dashboards showing earnings generated by secondary royalties.

Wallet breakdown

Wallet breakdown

Insights showing net worth and wallet age, token breakdown, and token liquidity, offering a comprehensive analysis of wallet holdings and token distribution.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Assets in common

Assets in common

Insights showing shared NFTs and ERC-20 tokens among wallets to pinpoint like-minded communities for marketing and collaboration.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to assets in common dashboards

Free plans limit the range of metrics displayed in assets in common dashboards.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Behavior

Revenue

Dashboards showing earnings generated by secondary royalties.

Recently purchased

Recently purchased

Insights showing the most popular NFT contracts minted.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to recently purchased dashboards

Free plans limit the range of metrics displayed in recently purchased dashboards.

Starter

Ethereum

Discover insights on Ethereum

Limited access to AI interest profiles

Free plans have access to NFT interest profiles, but event interest profiles are not available.

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Activity heat map

Activity heat map

Insights showing the most active times and days wallets are online.

Free

Ethereum

Discover insights on Ethereum

Limited access to free personalized insights

Free plans provide insights exclusively from dashboards available in the complimentary offering.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Pricing insights

Pricing insights

Insights showing purchasing behavior and pricing sensitivity.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Interests

Revenue

Dashboards showing earnings generated by secondary royalties.

Twitter (X) handles

X (Twitter) handles

Get access to a database of over 100k X (Twitter) profiles linked to wallet addresses).

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Event interests

Event interests

AI-powered insights showing interests profiles and geographic locations around in-person and virtual events attended.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Social

Revenue

Dashboards showing earnings generated by secondary royalties.

Twitter (X) handles

X (Twitter) handles

Get access to a database of over 100k X (Twitter) profiles linked to wallet addresses).

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Lens Protocol

Lens Protocol

Insights around wallet activity on web3 social networks like Lens Protocol.

Free

Ethereum

Discover insights on Ethereum

Limited to free data

Limited access to Lens Protocol dashboards

Free plans limit the range of metrics displayed in Lens Protocol dashboards.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

POAP

Lens Protocol

Insights around POAPs collected and geographic locations of in-person and virtual events attended.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Growth

Ethereum

Discover insights on Ethereum

Support

Format

Format

Different plans have access to different level of documentation and customer support.

Free

Ethereum

Discover insights on Ethereum

Documentation
Starter

Ethereum

Discover insights on Ethereum

Documentation
Team

Ethereum

Discover insights on Ethereum

Email
Growth

Ethereum

Discover insights on Ethereum

Email
Priority

Priority

Get priority support within 48 hours of getting in touch. This includes a shared Telegram or Slack channel for getting fast answers form the Bello team.

Free

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Starter

Ethereum

Discover insights on Ethereum

Team

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Normal response
Growth

Ethereum

Discover insights on Ethereum

Limited access to date intervals

Free plans provide data access for the last 30 days.

Priority response

Loved by the best growth leaders

Lens protocol

At Lens Protocol, we've been utilizing Bello for our strategic development and market analysis needs. We’ve found Bello to be a critical tool in our endeavors to expand our reach and understand the dynamics of user interactions in the web3.

Testimonial author
Stani Kulechov
Founder and CEO
Lens protocol

The integration of Bello into Rare Protocol has improved how we empower artists within the SuperRare ecosystem. It’s not just about buying and selling digital art; it’s about equipping artists with the tools they need to thrive in the Web3 ecosystem.

Testimonial author
Jonathan Perkins
Co-Founder and CPO
Lens protocol

Our partnership with Bello was a game-changer for 'The Boys of Summer,' yielding concise and actionable insights that informed our strategy to deliver incredible campaign results.

Testimonial author
Jonny Barragan
Co-founder and CEO
Lens protocol

Bello's analysis of onchain behavior has been pivotal in planning Hume Collective’s onchain drops, giving us a clear picture of our audience's interests.

Testimonial author
David Beiner
Co-Founder and CEO
Lens protocol

The strategic use of Bello's analytics has really helped us to understand the breadth of our ecosystem.  We couldn’t believe how many places Refraction intersects, and through this it helped further help the needs of our community, ensuring that every Refraction event is a unique, culturally enriching experience.

Testimonial author
Malcolm Levy
Founder
Lens protocol

Harnessing Bello's data has proven invaluable in elevating community engagement, empowerment and support. This synergy strengthens the bond between the community and the art and leads to even more enriching musical experiences that expand into a wider community.

Testimonial author
Jason Meinzer
Onchain Artist Relations
Lens protocol

Utilizing Bello's analytics has been a game-changer in how I release and analyze my music NFTs. It has allowed me to connect with my audience on a deeper level and understand their preferences more accurately.

Testimonial author
Xcelencia
Music artist

FAQ

General

What is Bello and how can it benefit my web3 marketing team?

acc up

Bello surfaces actionable insights through no-code wallet analytics, helping marketing teams analyze onchain data and engage wallets without the need for technical expertise.

Is there a trial period for Bello, and what does it include?

acc up

Yes, you can sign up for a 7-day free trial where you can enjoy complete access to all paid features tailored to the plan you select. You have the flexibility to cancel anytime during this period, completely risk-free.

What types of payment do you accept for purchasing credits?

acc up

For public plans, we accept credit card payments via Stripe. Enterprise users have the option to pay with cryptocurrency. To learn more about crypto payments, contact sales@bello.lol or visit Bello.lol/contact.

What resources are available to help me get started with Bello?

acc up

Bello provides a knowledge base, user guides, and video tutorials throughout the application to help you get started. You can visit our knowledge base directly by visiting help.bello.lol.

How can I contact customer support if I need help?

acc up

You can reach customer support by submitting a ticket through our knowledge base or filling out a form using the Intercom widget located at the bottom right of your screen.

Credits and Usage

How does the credit system work?

acc up

Each credit in Bello allows you to search one wallet. Once you've formed a cohort from these searches, you can message them unlimited times. Your subscription includes a monthly credit allowance, which resets each month to support ongoing analytics.

Do credits expire, or can I use them at any time?

acc up

Credits do not roll over; they expire at the end of each month.

If I run out of credits, how can I get more?

acc up

To get more credits, you will need to upgrade to a higher plan.

Can I buy credits in bulk?

acc up

Currently, we do not offer bulk credit purchases.

Team

How many users can be added to a team account?

acc up

The Team plan offers 2 seats, while the Growth plan provides 5. If you need more seats, please reach out to us at sales@bello.lol or visit our website at Bello.lol/contact.

How is billing handled for team accounts?

acc up

The account owner can set up billing via Stripe, accessible through your account settings.

Is there a way to track each team member’s usage and activities?

acc up

To monitor each team member's usage and activities, we currently offer only aggregated team usage data. Individual member activity tracking is not available at this time.

Are there collaboration tools or features specific to team accounts?

acc up

Team accounts are equipped with a special collaboration tool called "Saved Searches." This tool enhances collaboration by allowing shared access to user searches within the team, which helps in managing credit usage effectively by preventing the duplication of search efforts.

Is there dedicated support for team accounts?

acc up

Team plans include standard email support, featuring a response time of 3 to 5 days. Growth plans, on the other hand, provide priority support with responses to initial queries within 1 to 2 days. Additionally, Enterprise customers benefit from dedicated support channels on Slack and Telegram. For further information, please reach out to us at sales@bello.lol or visit Bello.lol/contact.

Do we incur additional charges if multiple team members search the same cohort of wallets?

acc up

No extra fees are incurred when different team members search the same cohort of wallets. Our system proactively alerts you in the search preview if the cohort has previously been searched by a team member, ensuring you avoid duplicate charges. In case of any discrepancies or concerns, please contact us by visiting our knowledge base.

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